Help really is just a call away with Beacon Rescue!
Call 800 2407 directly or request assistance straight from your Beacon Buddy app
(Available on both the Play Store and the Apple Store)
We spend so much time in our cars and deserve the safety and security of knowing that we’re covered when things go wrong. From getting a flat tyre, to needing a jump-start, to towing your vehicle – Beacon Rescue is available 24 hours a day/7 days a week for the emergency help you need. In the last year alone we provided peace of mind to more than 4,000 customers.
For years, we’ve maintained a 98% customer satisfaction rating and continuously look for ways to exceed our customers’ expectations.
What can I expect when I request assistance?
When a call is received at the Beacon Rescue Contact Centre, the Call Coordinator will listen to the customer’s concerns and request for service and ask for the customer’s name and Vehicle Registration Number to verify his/her coverage status.
They will then proceed to ask for the customer’s location, nature of the incident/emergency, if there have been any injuries, and if transport is required. Once all the relevant information is acquired, an agent is dispatched, normally the closest unit to the customer’s location. The Beacon Rescue Call Coordinator will also call the customer at regular intervals until assistance arrives.
Average Arrival Time
The minimum response time is 25 minutes however, this may vary based on location, traffic, weather, and roadside agent’s proximity. Our promise is that you will be kept in the loop during the dispatch process.
What if I’m not happy with the Beacon Rescue ETA and call an independent provider?
In cases where a customer is required to wait longer than one hour and thirty minutes, we will reimburse the customer once all bills are provided. The same applies should there be an instance of excessive delays when a customer shuts down at night or in an unsafe area.
Are there any restrictions?
The service excludes ‘H’ registered vehicles and any vehicle exceeding 1.5 tonnes net weight.
Bad customer experience with the roadside service?
While we hope that this will never be the case, we are here to listen to your concerns and use the feedback to make the experience better.
Call our Customer Experience team at 225 1194, or send us an email.